Friday, 29 April 2016
Cancellation of PRS counter tickets through IRCTC website and through 139 (IVRS and SMS)
Purpose:
To facilitate passengers having confirmed PRS counter tickets to cancel the ticket within the permitted time limit under Refund Rule 2015. PRS counter tickets can be cancelled through:
(ii) 139
The permissible refundable amount shall be collected only at the journey commencing station or nearby satellite PRS locations defined by Zonal Railway within the prescribed time limit.
Facility Available only for Fully confirmed system tickets:
· In normal circumstances only and not in case of late running of trains/cancellation of trains etc.,
· Where the mobile number has been given at the time of booking the ticket.
· Upto 4 hours before the scheduled departure of the train.
Collection of Refund Amount
· Refund of fare amount shall be collected only at the journey commencing station or nearby satellite PRS locations defined by Zonal Railway as under:-
(a) During first two hours of the opening of PRS counters on the next day for the tickets for the trains whose scheduled departure time is (i) between 1801 hours and 0600 hours.
(b) Upto 4 hours after the scheduled departure of the train during the working hours of PRS counters/current counters/special counters where cancellation is permitted round the clock on the ticketsfor the trains whose scheduled departure time is (i) between 0601 hours and 1800 hours.
(c) No refund of amount would be given after the above mentioned prescribed time limit.
Benefits:
Apart from cancellation across PRS counter, the passengers having confirmed PRS counter ticket can cancel the same within the prescribed time limit as per Refund Rule 2015 as under:-
(i). Through IRCTC website (www.irctc.co.in) (Steps how to cancel confirmed PRS counter ticket is placed at Annexure-I) or
(ii) Through 139 (Steps how to cancel confirmed PRS counter ticket is placed at Annexure-II)
CANCELLATION THROUGH IRCTC WEBSITE: (Annexure-I)
* A new page will be given on IRCTC website (www.irctc.co.in) without any login ID for purpose of cancellation of PRS counter tickets.
* Passenger will be asked to enter the PNR number & Train number along with captcha.
* The details entered by passenger shall be validated and an OTP will be sent to the passenger to his mobile number given at the time of booking the ticket. The OTP received on the mobile will be entered by the passenger in the web page and it will be validated by the system.
* After receiving the confirmation OTP number from the passenger, full cancellation of PNR will be done and PNR will be marked as Cancelled but not refunded in the system. Seat/berth will be released and would be made available for booking both at PRS & IRCTC Website. Refund amount due will also be displayed to the passenger on the website.
* An SMS will be sent to the passenger with PNR and fare details - ”Your ticket has been cancelled. PNR, xxxxxx, Amt,xxxxx. Refund of fare amount shall be collected only at the journey commencing station or nearby satellite PRS locations as per the notified time”.
* All the Privilege/Duty pass/PTOs/complimentary pass tickets shall be allowed to be cancelled through website or through 139.
* All types of PNRs including i-tickets (after printing) and system tickets booked across counter/post office/YTSK/Go India terminals/Bank terminals etc.’ will be allowed to be cancelled on website except the following:
(a). Circular Journey tickets and onwards tickets booked against CJT.
(b). Foreign tourists PNRs against which berth allotment has been done
(c). ATAS generated new PNR
(d). Duplicate ticket.
(e). Cluster ticket and pre-bought ticket.
CANCELLATION THROUGH 139: (Annexure-II)
Rail Ticket booked through Railway Reservation counter can be cancelled through Railway Enquiry 139. Service will be available on 139:
(a). IVR with Agent Assistance
(b). SMS Service
(a). Cancel through 139 using IVR(Agent Assistance)
(i). Customer will call on 139 and select Option ‘6’ from IVR main menu.
(ii). IVR will ask whether it is Counter Ticket or E- Ticket. Press 1 for Counter Ticket or Press 2 for E-Ticket.
(iii). In case customer selects E-Ticket option, IVR will play a message “Currently ticket booked through Railway Reservation Counter only can be cancelled through 139. Press 8 to go back to main menu”
1. Once customer selects Counter Ticket option, call will be transferred to agent for cancellation.
2. Agent will ask the following information from customer to process the cancellation.
a. PNR Number
b. Train Number
3. Agent will retrieve ticket information from the server and confirm it with the customer.
4. After ticket details confirmation, agent will click on “Generate OTP” button to generate the OTP. System will validate the calling number of customer with the number mentioned in ticket details from the system.
5. If mobile number validation fails, agent will advise the customer to call from the same number mentioned at the time of booking the ticket. If number is successfully validated, OTP will be delivered on passenger’s mobile number which he would convey to agent.
6. Agent will enter OTP on CRM and will click “Submit” button to process the cancellation. Ticket will be cancelled and refundable amount will be display on agent screen. Agent will communicate the same refundable amount to customer.
7. Customer has to collect the permissible refundable amount across the PRS counter within the prescribed time limit.
(b) Cancellation through SMS to 139:
(i). User has to send PNR Number & Train Number to 139 in the syntax given below:
CANCEL<PNR Number><Train Number> to 139
Example: CANCEL 2303529769 12420
(ii). User will get below response from 139 after mobile number verification:
“Dear User, We have received cancellation request against PNR number 2303529769, OTP against this request is 123456. To confirm ticket cancellation send SMS OTP 123456 to 139.
(iii). User has to send OTP number received back to 139 for second level of confirmation.
OTP <OTP received on Passenger Mobile Number> to 139
Example: OTP 123456
User will get below response from 139:
“Dear User, Your ticket with PNR number 2303529769 has been cancelled, refundable amount is Rs. ----.”
(iv) Passenger has to collect the permissible refundable amount within prescribed time limit across the PRS counter.
Source : PIB
Thursday, 14 April 2016
Employment News : 16 April To 22 April 2016
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| Name Of Post : Jr. Executive (Engineering electrician, Information Technology) etc | ||
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| Name Of Post : Junior associates (customer support and sales) and junior agricultural associates in Clerical Cadre | ||
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| Name Of Post : LDC, Examiner-Electrician, Store keeper, etc | ||
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| Name Of Post : ASI (RM), HC (RO) | ||
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| Name Of Post : Havildar | ||
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Source : http://employmentnews.gov.in/
Saturday, 9 April 2016
SB Order No. : 3/2016 - Introduction of New Scheme SSA - circulation of revised notification regarding
Please refer to SB Order No. 2/2015 dated 21.01.2015 vide which original notification No. GSR 863E dated 02.12.2014 on above subject was circulated. Now Min of Finance (DEA) has issued fresh notification no. 323E dated 18.03.2016 in supersession of the earlier notification dated 02.12.2014. Now SSA account already opened prior to 18.03.2016 and opened after 18.03.2016, shall be governed by this notification.
Click here
Click here
Wednesday, 6 April 2016
How to check number of new accounts opened for a period of time in Finacle ?
GENERAL LEDGER SUB HEAD CODES
SB:30001
RD:30010
MIS:30016
1TD:30011
2TD:30012
3TD:30013
5TD:30014
SSA:30042
SCHEME CODES
SBGEN
RDIPN
MISN1
TDIP1
TDIP2
TDIP3
TDIP5
SSA
Monday, 4 April 2016
List of services to be covered under RICT
Services Available In The RICT Branch Office Device
Following are the services available in the Rural ICT project. The handheld device supplied to the Branch Post offices has the capabilities to do the following services in the BO itself without depend the account office.
1. Maintenance of Rural Branch Post Office accounts.
ü Cash Management -enable BPM to view/update beginning-of-the day and end-of-day cash balances
ü Accountability of sumps and Postal stationary
ü Transaction Management
2. Financial Banking at Rural level.
ü Opening of new account (Small Savings Scheme & No- frills)
ü Account Deposits and Withdrawals
ü Electronic Money Order (eMO) Disbursement & Booking
ü MGNREGS Enrollments & Disbursement
3. Insurance Service at Rural level
ü New Enrollments
ü Claims and loan payment
ü Printing renewal premium receipts for the customer
4. New Retail Services
ü Phone recharge coupons
ü Sale of application forms e.g. passport forms
ü Reservations of train and air tickets
ü Sale of books
ü Commission\Fee collection
ü E-commerce (give orders\view commodity rates)
ü Retail channel for other\private players
5. Mail Service at Rural level
ü Booking & Delivery of registered articles
ü Speed Post Booking & Delivery
6. Assist Government of India
ü Data Collection
ü UIDAI enrollment
ü Other Government Welfare Schemes\Services
ü Provide detailed MIS reports and management dashboards
Saturday, 2 April 2016
Friday, 1 April 2016
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